Return & Refund Policy

Last Updated: January 2025

1. 60-Day Money-Back Guarantee

We are confident that Potentstream® will help you achieve your weight loss goals. However, we understand that every body is different, and what works for one person may not work for another. If you are not completely satisfied with your results, you may return your purchase within 60 days for a full refund.

1.1 What's Covered

• All Potentstream® product purchases
• Both used and unused bottles
• Empty bottles are acceptable
• Single and multi-bottle purchases
• First-time and repeat customers

1.2 Money-Back Guarantee Terms

Our guarantee allows you to try Potentstream® risk-free. You have 60 full days from the date of purchase to evaluate the product. If you are not satisfied for any reason, you can request a refund - no questions asked.

2. Eligibility for Returns

To be eligible for a return and refund, the following conditions must be met:

• Return request must be initiated within 60 days of the original purchase date
• You must contact our customer support team to receive a Return Merchandise Authorization (RMA) number
• Products must be returned to the address provided by customer support
• Proof of purchase (order number or receipt) must be provided

3. How to Initiate a Return

Returning a product is simple. Follow these steps:

1. Contact Customer Support
   Email us at support@Potentstream.com or use the contact form on our website. Include your order number and reason for return (optional but helps us improve).
2. Receive RMA Number
   Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and return shipping address.
3. Package Your Return
   Place all bottles (used or unused) in a secure package. Write the RMA number clearly on the outside of the package.
4. Ship Your Return
   Send the package to the address provided. We recommend using a trackable shipping method for your records.
5. Receive Your Refund
   Once we receive and process your return, your refund will be issued within 48 hours.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The product was damaged during shipping
• You received the wrong product
• There was a manufacturing defect

In these cases, we will provide a prepaid shipping label or reimburse you for return shipping costs upon verification of the issue.

5. Refund Processing

5.1 Refund Amount

Your refund will include:

• Full product purchase price

The following are NOT refundable:

• Original shipping and handling fees
• Return shipping costs (unless product was defective or incorrect)

5.2 Refund Timeline

Once your return is received and inspected, we will:

• Send you an email confirmation within 24 hours
• Process your refund within 48 hours of confirmation
• Issue refund to your original payment method

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's processing times.

5.3 Refund Method

Refunds are issued to the original payment method used for purchase. We cannot process refunds to different accounts or payment methods for security reasons.

6. Damaged or Defective Products

We take great care in packaging and shipping our products. However, if your order arrives damaged or defective:

6.1 Reporting Damage

• Contact us within 7 days of receiving the order
• Provide photos of the damaged product and packaging
• Include your order number

6.2 Resolution Options

For damaged or defective products, we will offer:

• Free replacement shipment at no cost to you
• Full refund including original shipping costs
• Prepaid return shipping label if return is required

7. Wrong Product Shipped

If you receive the wrong product:

• Contact us immediately with your order details
• We will arrange for the correct product to be shipped at no charge
• You may be asked to return the incorrect product using a prepaid label
• No refund deductions will be made for shipping

8. Order Cancellations

8.1 Before Shipment

If you wish to cancel your order before it ships:

• Contact us as soon as possible
• Orders not yet shipped can be cancelled for a full refund
• No cancellation fees apply

8.2 After Shipment

Once an order has shipped, it cannot be cancelled. However, you may still return the product within 60 days under our money-back guarantee once you receive it.

9. Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Products purchased from unauthorized sellers or third-party websites
• Products that show signs of tampering or damage not caused during shipping
• Returns initiated more than 60 days after purchase

10. International Returns

For international orders:

• The 60-day money-back guarantee still applies
• Customers are responsible for return shipping costs and any customs fees
• International returns may take longer to process
• Refunds are issued in U.S. dollars; currency conversion rates at time of refund apply

11. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product:

1. Return your current order for a refund following our return process
2. Place a new order for the desired product

This ensures you receive your new product as quickly as possible without waiting for the return to be processed.

12. Multiple or Bulk Orders

For customers who have purchased multiple bottles or bulk packages:

• All bottles within the 60-day period are eligible for return
• You do not need to return every bottle to receive a refund
• Refund will be calculated based on the total purchase price

13. Subscription Orders

Potentstream® does not operate on a subscription model. All purchases are one-time transactions. You will not be automatically charged for future shipments unless you place a new order.

14. Lost or Stolen Packages

14.1 Missing Packages

If your tracking shows the package was delivered but you did not receive it:

• Check with neighbors or household members
• Verify the shipping address on your order confirmation
• Contact us within 7 days of the delivery date

14.2 Resolution

We will work with you to:

• Investigate with the shipping carrier
• File a claim if necessary
• Send a replacement or issue a refund once the investigation is complete

15. Quality Concerns

We maintain strict quality control standards. If you have concerns about product quality:

• Contact us immediately with specific details
• Provide photos if possible
• Include batch number from the bottle label

We take quality issues very seriously and will investigate promptly, offering a replacement or refund as appropriate.

16. Refusing Delivery

If you refuse delivery of your order:

• The package will be returned to us
• You will receive a refund minus original shipping costs
• Return shipping costs charged by the carrier may also be deducted

17. Customer Support

Our customer support team is here to help with returns, refunds, and any other concerns.

Contact Information:
Email: support@Potentstream.com
Response Time: Within 24-48 hours
Business Hours: Monday - Friday, 9 AM - 6 PM EST

18. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. The version in effect at the time of your purchase will govern your return and refund rights.

19. Final Notes

Our goal is to ensure your complete satisfaction. We have made our return process as simple and hassle-free as possible because we want you to feel confident in trying Potentstream®.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our friendly customer support team.

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